Refund policy

 

Return & Refund Policy

All sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before completing your purchase.

Damages and Issues

We want you to love your order. Please inspect your items upon arrival and contact us immediately at goodchimane@gmail.com if you receive a defective, damaged, or incorrect item. We will evaluate the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Since all sales are final, we cannot accept returns on any products, including but not limited to:

 

  • Custom products (such as special orders or personalized items)

  • Perishable goods

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

European Union 14-Day Cooling-Off Period

While EU law normally provides a 14-day right to cancel or return orders, by purchasing through our store, you acknowledge and agree that all sales are final. This means the EU cooling-off period does not apply to your purchase.

Contact Us

For any questions regarding your order, please email us at goodchimane@gmail.com.